Frequently Asked Questions

1. What is SmarTravel?

SmarTravel is a travel company that sells great vacations by the week, at wholesale prices. With numerous vacation destination options across the U.S. and in the Caribbean, SmarTravel makes vacationing obtainable for families of any size, on any budget.

Accommodations are available in many resort areas where SmarTravel and its partners own, lease or otherwise have access to lodging.

2. How long has SmarTravel been around?

SmarTravel was started by Ohio businessman and community leader David Wise in 2001. Since then, the company has grown substantially and helped tens of thousands of families embark on quality, affordable vacations.

3. What exactly is the sweepstakes that is offered?

SmarTravel gives away a grand prize of $50,000 or a luxury vehicle up to $70,000 MSRP to a lucky individual every year! It’s free to sign up, but you must be at least 21 years old to enter.

Click here to see the video of last year’s winner!
Click here for more information and to enter the drawing & previous winners!
Click here to read the legal documents.
 

4. What's the office visit like?

SmarTravel has found that our guests like the casual atmosphere that we create while we introduce our company. One of our staff members will conduct a brief 45 minute presentation to highlight the benefits of traveling with SmarTravel. The last 15 minutes are reserved for individual questions about the company.  

5. May I audio or video record during my office visit?

No, in order to ensure the privacy of our customers, personnel, and proprietary business information, audio and video recordings will not be permissible without the company’s authorized consent.

6. Where can I go on vacation if I purchase a SmarTravel vacation package?

SmarTravel clients can choose from some of the most popular vacation destinations or opt to check out some destinations we consider to be hidden gems. A sample list of our available properties can be found on our service affiliate TAN’s website here. Our vacation inventory is client-driven, which means we actively seek to procure and maintain accommodations in the areas most desired by SmarTravel’s clients. A SmarTravel sales consultant can tell you more about our vacation destination options

7. What do I have to buy?

Nothing! You are under no obligation to neither spend any money nor purchase a travel package with us. Qualified guests who attend our presentation are offered a promotional gift as a thank you from SmarTravel for allowing us to introduce ourselves. Also, the gifts are not free because some of the items do have fees and conditions of use. Click here to read all of the terms and conditions.

8. What is the promotional gift you receive for attending the presentation?

Our promotional gifts change from time to time and sometimes vary by geographic area. Current promotions include:

• 2 Night Hotel with 2 Roundtrip Airline Tickets (retail value up to $1175): Includes a vacation getaway that is valid for two (2) night hotel accommodations at your choice of 48 contiguous states plus round trip airfare for two (2) departing Saturday through Wednesday from most major or regional airports. Thursday and Friday departure upgrades are available for just $75 per person. This getaway requires advance reservations and is subject to availability. A refundable $198 deposit is required and will be applied to the following per person charges: government taxes, carrier and agency imposed fees which can range from $50 to $87.50. You do not pay this deposit on the night of your visit to our office, only upon making the reservation.
• 3 Night Cruise to the Bahamas or Mexico for 2 passengers (retail value up to $881): Includes a three (3) night cruise for two (2) passengers to either the Bahamas or Mexico. This getaway requires advance reservations and is subject to availability. This getaway offers off-peak sailing dates. Peak season sailing dates and holiday sailing dates can be selected but availability is very limited. A refundable $100 deposit is required and will be applied towards travel fees and taxes (approximately $129 per person). You do not pay this deposit on the night of your visit to our office, only upon making the reservation. Airfare is not included but may be purchased through Spirit Incentives.
• 2 Night Vacation Getaway (retail value up to $300): Includes three (3) day and two (2) night accommodations in featured destinations at hotels such as: Baymont Inn & Suites, Days Inn & Suites, Howard Johnson, Microtel Inn & Suites, Hawthorn Suites, Ramada, Travelodge, Wingate, and other quality hotels. This offer is not valid on major holidays and a full seven (7) days before or after a major holiday. This getaway requires advance reservations and is subject to availability. A refundable $50 deposit is required and will be applied towards travel fees and taxes (approximately $16 per night). You do not pay this deposit on the night of your visit to our office, only upon making the reservation. Airfare is not included but may be purchased through Spirit Incentives.
• Go Anywhere Getaway including a $100 Visa Prepaid Gift Card (retail value up to $805): Includes a three (3), four (4), or five (5) night stay for two (2) people at a Wyndham affiliate hotel such as Ramada, Days Inn, Travelodge and many more within the continental United States. This getaway requires advance reservations and is subject to availability. Year round departures are available but are based on availability. Availability is limited during peak seasons and major holidays. Peak seasons vary by location. A refundable $100 deposit is required and will be applied towards travel fees and taxes (approximately $16-32 per night). You do not pay this deposit on the night of your visit to our office, only upon making the reservation. Following the confirmation of travel, you will be sent your travel confirmation package including instructions to redeem the $100 Visa Prepaid card. Airfare is not included by may be purchased through Spirit Incentives. Click here to read all of the terms and conditions.

9. What are the age requirements for the cruise promotion?

Travelers must be 21 years old in order to utilize the cruise promotion. Travelers under the age of 21 must be in the same room as a parent, relative or guardian 25 years of age or older.

10. Is the cruise certificate transferable?

The cruise certificate is transferable as long as it has not been registered.

11. Do you still have questions?

We are happy to help! Submit your question on this form and we’ll get back to you as soon as possible. If you are already a SmarTravel client who has a question about your package, please call our customer service line at 1-888-731-5327 for account questions. For questions about an upcoming appointment with SmarTravel, please call 1-800-355-4300.