Frequently Asked Questions

1. What is SmarTravel?
2. How long has SmarTravel been around?
3. What exactly is the sweepstakes that is offered?
4. What's the office visit like?
5. May I audio or video record during my office visit?
6. Where can I go on vacation if I purchase a SmarTravel vacation package?
7. What do I have to buy?
8. What is the promotional gift you receive for attending the presentation?
9. What are the age requirements for the cruise promotion?
10. Is the cruise certificate transferable?
11. Do you still have questions?

1. What is SmarTravel?

SmarTravel is a travel company that sells great vacations by the week, at wholesale prices. With numerous vacation destination options across the U.S. and in the Caribbean, SmarTravel makes vacationing obtainable for families of any size, on any budget.

 

Accommodations are available in many resort areas where SmarTravel and its partners own, lease or otherwise have access to lodging.

2. How long has SmarTravel been around?

SmarTravel was started by Ohio businessman and community leader David Wise in 2001. Since then, the company has grown substantially and helped tens of thousands of families embark on quality, affordable vacations.

 

3. What exactly is the sweepstakes that is offered?

2013 Grand Prize Winners!SmarTravel gives away a grand prize of $50,000 or a luxury vehicle up to $70,000 MSRP to a lucky individual every year! It’s free to sign up, but you must be at least 21 years old to enter.



Click here to see the video of last year’s winner!
Click here for more information to enter the drawing & previous winners!
Click here to read the legal documents.
 

4. What's the office visit like?

SmarTravel has found that our guests like the casual atmosphere that we create while we introduce our company. One of our staff members will conduct a brief 45 minute presentation to highlight the benefits of traveling with SmarTravel. The last 15 minutes are reserved for individual questions about the company.  

5. May I audio or video record during my office visit?

No, in order to ensure the privacy of our customers, personnel, and proprietary business information, audio and video recordings will not be permissible without the company’s authorized consent.

6. Where can I go on vacation if I purchase a SmarTravel vacation package?

SmarTravel clients can choose from some of the most popular vacation destinations or opt to check out some destinations we consider to be hidden gems. A sample list of our available properties can be found on our service affiliate TAN’s website here. Our vacation inventory is client-driven, which means we actively seek to procure and maintain accommodations in the areas most desired by SmarTravel’s clients. A SmarTravel sales consultant can tell you more about our vacation destination options

7. What do I have to buy?

Nothing! You are under no obligation to neither spend any money nor purchase a travel package with us. Qualified guests who attend our presentation are offered a promotional gift as a thank you from SmarTravel for allowing us to introduce ourselves. Also, the gifts are not free because some of the items do have fees and conditions of use. Click here to read all of the terms and conditions.

8. What is the promotional gift you receive for attending the presentation?

Our promotional gifts change from time to time and sometimes vary by geographic area. Current promotions include:

  • 3 Night Cruise on Royal Caribbean, Carnival, or Norwegian Cruise Lines (approximate value $1000-$1500): Depart from Port Canaveral or Miami, Florida to the Bahamas or depart from Los Angeles, California to Mexico aboard a luxury cruise ship. The traveler is responsible for taxes and a refundable deposit of $99.00 per person. You do not pay this refundable deposit on the night of your visit to our office. However, this refundable deposit is required prior to selecting your travel dates. The deposit is applied to the following per person charges: taxes, travel fees including port charges and other government fees which range from $189-$225. The cruise requires advance reservations and is subject to availability. Some sailings may have limited availability.
  • Vacation Getaway (approximate value $250): You will receive 3 days/2 nights accommodations for 2 adults and 2 children at one of over 600 brand name hotels and resorts within the U.S. You must pay a refundable $24.95 reservations deposit to be applied toward hotel fees, state and/or federal taxes (approx $18 per night). You do not pay this deposit on the night of your visit to our office. Advance reservations are required and holiday availability is limited.
  • Waterpark Adventure (approximate value $558): You will receive a 1 night accommodation at a Great Wolf Lodge Resort in select locations in the U.S. for 2 adults and 2 children. You must pay a refundable $100 reservation deposit to be applied towards travel fees and taxes (approx $59) at the time of booking. You do not pay this deposit on the night of your visit to our office. Advance reservations are required and holiday availability is limited.
  • 2 Escape (approximate value $800): You will receive roundtrip base airfare and 2 night hotel accommodations for 2 adults to areas listed on the certificate received on the night of our visit to our office. This offer is valid for Sunday through Wednesday departure only (Thursday, Friday, and Saturday departures may be available for an additional $75 per person). You must pay a refundable $99 per person reservation deposit to be applied toward air and hotel fees, state and/or federal taxes (approx $50-$87.50 per person). You do not pay this deposit on the night of your visit to our office. Advance reservations are required. This offer is not valid on major holidays and a full 7 days before or after a major holiday.

9. What are the age requirements for the cruise promotion?

Travelers must be 21 years old in order to utilize the cruise promotion. Travelers under the age of 21 must be in the same room as a parent, relative or guardian 25 years of age or older.

10. Is the cruise certificate transferable?

The cruise certificate is transferable as long as it has not been registered.

11. Do you still have questions?

We are happy to help! Submit your question on this form and we’ll get back to you as soon as possible. If you are already a SmarTravel client who has a question about your package, please call our customer service line at 1-888-731-5327 for account questions. For questions about an upcoming appointment with SmarTravel, please call 1-800-355-4300.  

 


A couple enjoying a SmarTravel Vacation on the beach
 

Your chance to win!

Your chance to win!

SmarTravel is having a sweepstakes to win your choice of $50,000 cash or a vehicle valued at up to $70,000.

Learn More >>